The Gmail blog recently showed off a new feature that allows you to put one call on hold while accepting another, a feature that standard phones have had for a long time now. Inside Gmail, you are able to start a call to another computer or a physical phone and then you are free to place this call on hold by hitting the “hold” button. When you wish to return to the call, you simply hit the “Resume” button- just like a normal phone. When a second person calls you, you will be asked to accept or reject it, and if you accept the call the first call will automatically be placed on hold.
According to Google, the call hold feature “works across all call types (voice, video, and phone)” and the only caveat is a limit of two outgoing calls to physical phones can be active at a time. The only feature I see missing from this function is integration with Google Music that would allow me to set up custom hold music to the chagrin to telemarketers and customer support everywhere. After all, it is almost a Friday and everyone would just love to hear some Rebecca Black, right!?