Neither ASUS nor Gigabyte have released an official press release on this topic but the news coming out of DigiTimes this morning will make many users smile if it is wholly accurate. This story claims that both companies will offer free repairs on motherboards which are still under warranty for user damage in addition to the current warranty which covers factory defects. Gigabyte will attempt to repair any such user caused damage, which should cover damage caused by overclocking or overvolting and ASUS will replace an unusable motherboard for free, including free shipping and delivery.
This may reassure many who have had bad RMA experiences, as the process is not enjoyable at the best of times. The previous standard RMA process usually offered two alternatives, the first would be for the user to pay to ship the motherboard to the manufacturer who is often located overseas and if the problem with the motherboard was discovered to be a defect then that company would reimburse the shipping as well as ship out a replacement for free. Otherwise you were often stuck paying the return shipping on a component that was in the same state as when you first gave up on it, as well as being without that part for the duration of the RMA process. The second option involved cross-shipping but was only available to those willing to put the cost of the replacement motherboard and shipping on their credit card, to be returned if the motherboard was defective and again, if the board was not defective you ended up footing the bill.
If these changes to the RMA procedure are indeed accurate then the worry of a faulty board being sent back to you if the damage was judged not to be a factory defect need no longer prevent you from sending a buggy or even non-functional board back to the manufacturer. There are likely to be some limits on these new policies, keep your eye out for updates as the arrive.
"Due to the weak global economy, in addition to dropping their motherboard prices, Asustek Computer and Gigabyte Technology have both expanded their motherboard warranty services hoping to attract consumer demand, according to sources from motherboard players."
Here is some more Tech News from around the web:
- TSMC has no plans to purchase Renesas 12-inch fab, says chairman @ DigiTimes
- Buying a Raspberry Pi is going to get easier @ The Inquirer
- Samsung sampling 16GB DDR4 modules for servers @ DigiTimes
- Microsoft OEM head change related to Surface, say Taiwan makers @ DigiTimes
- Will AMD’s missing vital ingredient prevent cooking on gas? @ Kitguru
- BitTorrent usage increases in Europe, following the blockade of The Pirate Bay @ ExtremeTech
- OCZ, In-Win & Thermalright Joint Contest @ NikKTech