Update: Microsoft denies the statements from their support account… but this is still one of the major problems with DRM and closed platforms in general. It is stuff like this that you let them do.

Electronic Arts knows that they need to shake their terrible public image.

Welcome to Microsoft's PR strategy for the Xbox One.

Consumers, whether they acknowledge it or not, fear for the control that platform holders have over their content. It was hard for many to believe that having your EA account banned for whatever reason, even a dispute with a forum moderator, forfeited your license to games you play through that EA account. Sounds like another great idea for Microsoft to steal.

Not stopping there, later on in the thread they were asked what would happen in the event of a security breach. You know, recourse before destroying access to possibly thousands of dollars of content.

While not a "verified account", @xboxsupport is.

They acknowledge ownership of this account in the background image there.

Honestly, there shouldn't have been any doubt that these actually are Microsoft employees.

… Yikes.

At this point, we have definitely surpassed absurdity. Sure, you typically need to do something fairly bad to have Microsoft stop charging your for Xbox Live. Removing access to your entire library of games, to me, is an attempt to limit cheating and the hardware community.

Great, encourage spite from the soldering irons, that works out well.

Don't worry, enthusiasts, you know the PC loves you.

Gaming as a form of entertainment is fundamentally different than gaming as a form of art. When content is entertainment, its message touches you without any intrinsic value and can be replaced with similar content. Sometimes a certain piece of content, itself, has specific value to society. It is these times where we should encourage efforts by organizations such as GoG, Mozilla and W3C, Khronos, and many others. Without help, it could be extremely difficult or impossible for content to be preserved for future generations and future civilizations.

It does not even need to get in the way of the industry and its attempt to profit from the gaming medium; a careless industry, on the other hand, can certainly get in the way of our ability to have genuine art. After all, this is the main reason why I am a PC gamer: the platform allows entertainment to co-exist with communities who support themselves when the official channels do not.

Of course, unless Windows learns a little something from the Xbox. I guess do not get your Windows Store account banned in the future?