It’s no surprise that many devices have been sacrificing user-serviceability in favor of small, light, and fast. In fact, it’s not uncommon to see device manufacturers forego even the ability to recycle them when they’re done, even if their components are theoretically made out of recyclable materials. (It doesn’t matter if it’s mostly metal and glass if they’re all glued together in a way that takes forever to separate.)
In this case, the new Microsoft Surface Laptop gets a big zero from iFixit. For context, the iPad 3, which stirred a bit of controversy a few years ago, scored a two out of ten. Two major points that they made against it are “You can’t get inside without inflicting a lot of damage” and “The battery is difficult and dangerous to replace”. Yikes.
To be clear, sacrificing user-serviceability isn’t necessarily a bad thing (although I’d argue that recyclable components should always be installed in a recyclable way). As long as the user is aware that they are trading-off the ability to fix or upgrade the thing they purchase, then they can make the value decision for themselves.
And now potential customers know.