Intel GPU Performance Issues? Check For An Update

Source: The Register Intel GPU Performance Issues? Check For An Update

Yet Another Bad Windows Update

There was an update for Windows 10 and 11 back in November, KB50119980, which has been causing problems with some Intel GPU models, up to and including Arc cards.  It has taken quite some time to pin down exactly what the cause of the issue was as the problem is intermittent but is certainly noticeable when it occurs.

The bug effects any game or app that relies on DirectX or Direct3D, popping up an error about apphelp.dll while you are running it.  There is no patch for the update from Microsoft but do not despair as Intel offers a simple solution.  The bug doesn’t impact GPUs with a driver newer than so updating your driver will solve the issue.  The Register posted a link to Intel in their story to help those with an older Intel GPU find a driver, if they have issues installing the current version.

This does still leave the mystery of why the update interferes with DirectX and Direct3D, as it was to resolve an issue with localized folders in Explorer.

"This issue might happen intermittently and affects apps which use DirectX or Direct3D to render part or all of their content," Microsoft wrote this week in the Windows Health Dashboard.

Video News

About The Author

Jeremy Hellstrom

Call it,, or PC Perspective, Jeremy has been hanging out and then working with the gang here for years. Apart from the front page you might find him on the BOINC Forums or possibly the Fraggin' Frogs if he has the time.

Leave a reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Latest Podcasts

Archive & Timeline

Previous 12 months
Explore: All The Years!